Author: Gordon, J.B.
Paper Title Page
MOMAU008 Integrated Management Tool for Controls Software Problems, Requests and Project Tasking at SLAC 59
  • D. Rogind, W. Allen, W.S. Colocho, G. DeContreras, J.B. Gordon, P. Pandey, H. Shoaee
    SLAC, Menlo Park, California, USA
  The Controls Department at SLAC, with its service center model, continuously receives engineering requests to design, build and support controls for accelerator systems lab-wide. Each customer request can vary in complexity from installing a minor feature to enhancing a major subsystem. Departmental accelerator improvement projects, along with DOE-approved construction projects, also contribute heavily to the work load. These various customer requests and projects, paired with the ongoing operational maintenance and problem reports, place a demand on the department that usually exceeds the capacity of available resources. An integrated, centralized repository - comprised of all problems, requests, and project tasks - available to all customers, operators, managers, and engineers alike - is essential to capture, communicate, prioritize, assign, schedule, track progress, and finally, commission all work components. The Controls software group has recently integrated its request/task management into its online problem tracking "Comprehensive Accelerator Tool for Enhancing Reliability" (CATER ) tool. This paper discusses the new integrated software problem/request/task management tool - its work-flow, reporting capability, and its many benefits.  
slides icon Slides MOMAU008 [0.083 MB]  
poster icon Poster MOMAU008 [1.444 MB]