ORNL, Oak Ridge, Tennessee, USA
The importance of usability and easy-to-use user interfaces (UI) have been recognized across many domains. However, the user-friendliness of scientific experiment control systems often lags behind industry standards in the flourishing user experience (UX) field. Scientific control systems can certainly benefit from these new UX research methods and approaches. Recent instrument control system upgrade projects at the SNS and HFIR facilities at Oak Ridge National Laboratory demonstrate the effectiveness of UX focused development work, and further reveal the need for more utilization of such techniques coming from the UX field. The ongoing control system upgrades are targeting the key facility-level priority of higher scientific productivity, and UX is one of the important tools to help us achieve this priority. We will highlight research methods and practices, introduce our findings and deliverables, and share challenges and lessons learned in applying UX methods to scientific control systems.
