The Joint Accelerator Conferences Website (JACoW) is an international collaboration that publishes the proceedings of accelerator conferences held around the world.
TY - CONF AU - Clarke, M.J. AU - Murphy, G.C. AU - Nørager, R. AU - Richter, T.S. ED - White, Karen S. ED - Brown, Kevin A. ED - Dyer, Philip S. ED - Schaa, Volker RW TI - Improving User Experience in Complex Systems J2 - Proc. of ICALEPCS2019, New York, NY, USA, 05-11 October 2019 CY - New York, NY, USA T2 - International Conference on Accelerator and Large Experimental Physics Control Systems T3 - 17 LA - english AB - Don Norman and Jakob Nielsen* define User Experience (UX) as "encompassing all aspects of the end-user’s interaction with the company, its services, and its products". The question is, however, is it possible to provide a significantly better UX in an inherently complex environment, such as at a neutron beamline instrument? With this in mind, we decided to ask the professionals at Design Psykology** to see what might be achievable for user-facing scientific software at the ESS. During a series of short workshops, we looked at general UX principles and how they could be applied to two of our user-facing software projects. We learned a number of useful practices and ideas, such as: why UX is more than just the graphical user interface; the value of creating user personas and mapping their workflow; How to design for the user’s "System 1". A bad UX may make the user feel like they are fighting against the system rather than working with it. A good UX, however, will unobtrusively help them do what they need to do without fuss or bother. If done well, UX is not a zero-sum game: improvements can be made so novices and experts alike can work more efficiently. PB - JACoW Publishing CP - Geneva, Switzerland SP - 812 EP - 817 KW - interface KW - experiment KW - software KW - neutron KW - status DA - 2020/08 PY - 2020 SN - 2226-0358 SN - 978-3-95450-209-7 DO - doi:10.18429/JACoW-ICALEPCS2019-TUCPR04 UR - https://jacow.org/icalepcs2019/papers/tucpr04.pdf ER -